This document is maintained in English only. The English version is the binding one.

Resivana Terms of Service

Version 1.0 — 2 August 2026

Applies to: Resivana web application, Resivana mobile application, and the Resivana marketing site

1. Who these terms are for

These terms are an agreement between Resivana ("Resivana", "we", "us") and the landlord, property manager, or real-estate firm that signs up for a Resivana account ("client", "you"). Resivana is a white-label property-management platform: a client's staff (managers, accountants, collectors) and their tenants use the product under the client's branded portal, but the client is the one who agrees to these terms.

Your staff, collectors, and tenants are not parties to this agreement. They reach Resivana through your account, on your invitation, and you are responsible for them as described in Section 6. Nobody other than you and Resivana has a right to enforce these terms.

2. Accepting these terms

You accept these terms when you create a Resivana account. Staff accept them when they accept an invitation to an account, and tenants accept Resivana's processing notice at their first sign-in. In every case acceptance is a deliberate action taken with the current document available to read at that moment — never a pre-ticked box.
These terms are a versioned document. We record who accepted which version, the UTC time, the IP address and browser or app used, and the account the acceptance belongs to. Those records are the evidence of this agreement; we keep them, and we can export the records for your own account on request.
The person who signs up confirms they are authorised to enter into these terms on behalf of the client. Where the client is a company or a firm, "you" means that organisation.
If you do not agree to these terms, do not use Resivana.

3. The account and what you're buying

Resivana is sold as subscription software (SaaS), billed per active (non-archived) unit per month, or as a negotiated lump sum for the account. Current tiers, limits, and prices are shown at sign-up and in your account's subscription settings; they are configuration that changes over time, not terms of this agreement.
Your account is the security, subscription, and data-isolation boundary for your portfolios, buildings, units, tenants, and staff.
White-label branding (your subdomain, logo, and accent colour) is provided per your plan tier; a "Powered by Resivana" footer may appear on emails and receipts depending on tier. Resivana's own trademarks, logos, and the underlying platform remain Resivana's property regardless of your branding.
You give us the limited permission we need to display your name, logo, and colours inside your branded portal, emails, and receipts, and you confirm you have the right to use them.

4. Fees, free trial, and what happens if payment lapses

New accounts start with a free trial. Sign-up, setup, branding, and subscription management are self-serve; once the trial ends, subscriptions are charged automatically to the card on file through our payment gateway.
If a trial ends without payment, or a subscription lapses, your account becomes read-only for every role. No data is deleted. You can still view and export existing records, but you cannot create or change data until you subscribe.
Reactivating is immediate: paying restarts full access right away, with your billing anchor reset to the payment date. There is no back-billing for the period the account spent read-only.
Your charge is based on the active-unit count at the moment we bill. Adding or archiving units mid-period is reflected in your next charge; we do not prorate within a period.
Fees are exclusive of VAT and any other taxes or duties, which are yours to pay where they apply.
We may change prices. A price change takes effect at your next renewal, and we will give at least 30 days' notice before it does. Prices, discounts, negotiated lump sums, and grandfathered rates agreed with a specific account are valid as configured for that account and do not create an entitlement for any other client.
Optional one-off services, such as a quoted data-import, are quoted and paid separately and are not part of the subscription.
Fees already paid are not refundable, except where the law requires it or where these terms say otherwise (see Section 14 on service discontinuation). If you cancel, your subscription runs to the end of the period you have paid for and then stops renewing.
You are responsible for keeping your payment method current and for all charges incurred under your account.

5. Resivana does not receive, hold, or transfer your money

Resivana is bookkeeping software. It is not a payment service, an escrow agent, a collection agency, or a money-transfer business.

Rent, deposits, service charges, and every other amount owed between you and your tenants move directly between them and you, or a collector you authorise — by bank transfer, cash, cheque, or whatever method you arrange. Those funds never pass through Resivana, and Resivana never holds, controls, or takes custody of them at any point.
What Resivana records is the bookkeeping around that money: what is due, what evidence was submitted, what your staff approved, how it was allocated, and how much cash a collector is carrying that has not yet been handed over. A record in Resivana is a statement about money that moved somewhere else. It is not a payment, not a receipt of funds, and not a guarantee that the funds exist.
Resivana does not verify that a payment actually happened, that an uploaded screenshot or receipt is genuine, or that a collector really holds the cash a record says they hold. Those checks are yours, through the approval workflow the product gives you.
The only payment Resivana takes is your own subscription fee, charged to your payment method through a third-party payment gateway. The gateway, not Resivana, handles your card details.

If Resivana ever adds the ability to collect rent through the platform, that will be a separate, clearly-labelled service under its own terms — it is not part of what you are buying here.

6. Your responsibility for your data and your users

You are solely responsible for the accuracy, legality, and completeness of the data you or your staff enter into Resivana about your properties, tenants, and contracts, including:

Having the right to collect and process your tenants' and occupants' personal data, and giving any notices or obtaining any consents your jurisdiction's tenancy or data-protection law requires (see privacy-policy.md Section 2 on the controller/processor split).
The accuracy of contract terms, charges, rent schedules, and financial records you or your staff create.
Reviewing and approving or rejecting payment evidence submitted by tenants and collectors — Resivana provides the workflow, but the approval decision and its consequences are yours.
Your staff's, collectors', and tenants' conduct while using your account, including their compliance with Section 7. Their acts and omissions in your account count as yours.
Managing who has access: issuing, scoping, and revoking accounts for people who join or leave your organisation, and keeping credentials confidential.
Complying with local tenancy law, including any contract-registration requirements (for example Ejari in Dubai or Tawtheeq in Abu Dhabi) — Resivana surfaces registration fields and expiry alerts as a convenience and does not verify, register, or guarantee compliance on your behalf.
Any tax fields you enter. Resivana provides a plain, client-filled tax amount per charge and does not compute, validate, or enforce tax rules on your behalf.
Keeping whatever independent records your law, auditor, or regulator requires. Resivana is a tool for your records, not a substitute for keeping them.

Resivana is not a party to the tenancy between you and your tenants, and is not responsible for disputes between you and your tenants, staff, collectors, owners, or vendors.

7. Acceptable use

You will not, and will not permit your staff, collectors, or tenants using your account to:

Use Resivana for any unlawful purpose, or to store or process data you do not have the right to hold.
Attempt to bypass account-isolation, permission, or scope controls, or access data outside your account.
Probe, scan, or test the platform's security without our prior written authorisation, or attempt to disrupt service for other clients.
Reverse-engineer, decompile, or resell access to the platform, or use it to build a competing product.
Upload malware, or files that misrepresent their content or type.
Use the white-label branding features to impersonate a party you are not, or to mislead your tenants about who operates the underlying software.
Use platform announcements, notifications, or messaging features to send spam or unrelated marketing to tenants who have not agreed to receive it.
Place unreasonable load on the platform through automated access, scraping, or bulk operations outside the product's own import and export tools.

We may suspend access for conduct that breaches this section, as described in Section 14.

8. Service availability and support

We aim to keep Resivana available and performant, but we do not commit to a guaranteed uptime level unless a specific service level is separately agreed in writing for your account.
We may perform scheduled maintenance, and may temporarily suspend access where reasonably necessary for security, legal compliance, or to protect the integrity of the platform.
Resivana depends on third-party hosting, storage, payment, email, and push-notification providers. We are not responsible for their outages, changes, or discontinuation, though we will make reasonable efforts to restore or replace them.
Some features are released early and labelled as such in the product. Early-access features may change materially or be withdrawn, and should not be relied on for anything you cannot afford to redo.
Support is provided by email at support@resivana.com on a reasonable-efforts basis. We do not commit to a response or resolution time unless separately agreed in writing.

9. Disclaimer of warranties

RESIVANA IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, RESIVANA DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE — INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

In plain terms, and without limiting the paragraph above:

We do not warrant that the service will be uninterrupted, timely, secure, or error-free, or that defects will be corrected.
We do not warrant that the records, reports, balances, or alerts the product produces are accurate or complete. They are derived from what you and your users enter, and are only as good as that input.
We do not warrant that using Resivana makes you compliant with any tenancy, tax, accounting, consumer, or data-protection law. Resivana is software, not legal, tax, accounting, or financial advice.
We hold no third-party security or compliance certification (for example ISO 27001 or SOC 2) and we do not claim compliance with any certification scheme. The security practices described in the privacy policy are what we do, not a certified or audited guarantee.
Where the law gives you a warranty or right that cannot be excluded, that warranty or right stands, and nothing here is intended to exclude it.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RESIVANA'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE — WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER THEORY — WILL NOT EXCEED THE TOTAL SUBSCRIPTION FEES YOU ACTUALLY PAID TO RESIVANA FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM. IF YOU HAVE PAID NOTHING IN THAT PERIOD — FOR EXAMPLE DURING A FREE TRIAL — OUR TOTAL LIABILITY WILL NOT EXCEED USD 100.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RESIVANA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFIT, REVENUE, RENT, BUSINESS, OPPORTUNITY, GOODWILL, OR ANTICIPATED SAVINGS, EVEN IF WE HAVE BEEN ADVISED THAT SUCH LOSS WAS POSSIBLE.

For clarity, and without limiting the two paragraphs above, we are not liable for:

Rent, deposits, or other amounts you fail to collect, recover, or account for, or any loss caused by a tenant's or collector's non-payment, misappropriation, or dishonesty.
Decisions you or your staff make in reliance on records, reports, balances, alerts, or payment evidence held in Resivana.
Data you or your users enter incorrectly, delete, or approve in error.
Loss or corruption of data, beyond restoring from our most recent working backup using our normal restore procedure.
Penalties, fines, or losses arising from your non-compliance with tenancy, registration, tax, or data-protection requirements.
Acts or omissions of your staff, collectors, tenants, or any third-party service you connect to or rely on.

These limits apply in aggregate across all claims and are not reset by the number of claims or incidents. They do not apply to liability that cannot lawfully be limited or excluded — including liability for fraud or fraudulent misrepresentation, for death or personal injury caused by negligence, or for any other liability that applicable law prohibits us from limiting.

The limits in this section apply to Resivana's liability to you. They do not cap your obligations under Section 11, and they do not cap your obligation to pay fees you owe.

11. Indemnification by you

You will defend, indemnify, and hold Resivana harmless from and against any third-party claim, demand, proceeding, fine, or investigation, and any resulting losses, damages, liabilities, settlements, and reasonable legal costs, that arise out of or relate to:

The data and content you or your users put into Resivana, including your right to hold and process it.
Your and your users' use of the service, including any use that breaches Section 7.
Any claim brought by one of your tenants, occupants, guarantors, staff, collectors, property owners, vendors, or a regulator, in connection with your tenancies, your property business, your records, or your handling of their personal data.
Your breach of these terms, or of any tenancy, registration, tax, consumer, or data-protection law that applies to you.
Any name, logo, colour, domain, or other branding you supply for your white-label portal, including any claim that it infringes someone's rights or misleads your tenants.

We will notify you of a claim covered by this section reasonably promptly, let you control the defence with counsel of your choosing, and cooperate at your expense. You will not settle a claim in a way that imposes any obligation or admission on Resivana without our prior written consent, and we may participate in the defence with our own counsel at our own cost.

12. Data ownership, export, and deletion

As between you and Resivana, you own the data you enter about your properties, tenants, and contracts. We process it to provide the service, as described in privacy-policy.md.
Because a lapsed account stays read-only rather than being deleted, you can view and export your data even when the subscription is not current.
You can export your data at any time while your account exists. Where the product's own export tools do not yet cover a format you need, ask support@resivana.com and we will produce it.
For 30 days after your account is terminated or closed, you can ask us for a copy of your data and we will provide it in a common machine-readable format. After that period we may delete it, subject to the retention section of the privacy policy and to records we are required to keep by law.
On request we will delete your account's data, except for records we must keep — including acceptance records for legal documents, and financial or audit records retained for the period the law requires.
We may keep aggregated, de-identified statistics about platform usage that cannot identify you, your staff, or your tenants.

13. Confidentiality

Each of us may learn non-public information about the other through this relationship. Each will use the other's confidential information only to perform this agreement, and will protect it with at least reasonable care.
Your account data is your confidential information. Resivana's non-public pricing, product plans, and technical information are ours.
This does not cover information that is public through no fault of the receiver, was already known without a duty of confidence, is independently developed, or is lawfully received from someone else.
Either of us may disclose the other's confidential information where the law or a competent authority requires it, giving the other notice beforehand where it is lawful and practicable to do so.

14. Suspension and termination

You may stop using Resivana at any time. Stopping does not by itself cancel automatic billing — cancel your subscription in your account's subscription settings or by contacting support@resivana.com.
Non-payment moves an account to read-only as described in Section 4. That is the normal path for a lapsed subscription; it is not a termination.
We may suspend an account or a user where there is a material breach of these terms, a security or fraud risk, a legal requirement, or a risk to other clients or to the platform. We give notice where practicable, and act first and explain afterwards where the risk does not allow it.
We may terminate an account for a material breach that is not resolved within 30 days of our notice, for repeated breaches, for prolonged non-payment, or where the law requires it. We may also terminate an account that has been inactive and unpaid for 12 months or more, after notice to the account owner's email address.
You may terminate at any time by cancelling and asking us to close the account.
If we discontinue the service entirely, we will give at least 90 days' notice to the account owner's email address, keep the account exportable through that period, and refund any fees you have paid for service after the discontinuation date.

15. Changes to the service and to these terms

Resivana is actively developed. Features change, and country-specific features are shown based on the account's country as set at onboarding. We may add, change, or remove features; we will not make a change that removes a material capability you are paying for without notice through the in-app announcement mechanism or by email.
We may update these terms. Each update is published as a new version with its own version number and date.
For a change that materially affects your rights or obligations, we will give at least 30 days' notice by in-app announcement or email before it takes effect, and you will be asked to review and accept the new version at your next sign-in. Continued interactive use after the effective date, or acceptance of the new version, means you accept it.
If you do not accept a material change, your remedy is to stop using Resivana and cancel before the change takes effect. We will not apply a material change retroactively to a period you have already paid for.
Non-material changes — corrections, clarifications, contact details — take effect when published.

16. Force majeure

Neither of us is liable for failing to perform (other than an obligation to pay money already due) because of an event beyond our reasonable control — including natural disaster, fire, flood, epidemic, war, civil unrest, terrorism, strike, government action or sanction, failure of the internet or of a telecommunications, hosting, payment, or utility provider, and widespread cyberattack. The affected party will tell the other as soon as it reasonably can and will resume performance when it can. If such an event prevents performance for more than 60 consecutive days, either of us may terminate on written notice.

17. General

No agency. We are independent contractors. Nothing here creates a partnership, joint venture, agency, franchise, or employment relationship. Neither of us can bind the other or make commitments on the other's behalf.
Assignment. You may not assign or transfer these terms without our written consent. We may assign them to a successor in a merger, acquisition, restructuring, or sale of substantially all of our business or assets. Any other attempted assignment is void.
Subcontractors. We may use subcontractors and service providers (including the sub-processors listed in the privacy policy) to deliver the service, and we remain responsible for their performance of our obligations.
Notices. We give you notice by email to the account owner's registered address or by in-app announcement; notice is effective when sent or posted. You give us notice at support@resivana.com.
Entire agreement. These terms and the privacy policy are the whole agreement between us about the service, and replace any earlier discussion, proposal, or representation. If we sign a separate written order form or agreement with you, that document prevails over these terms to the extent of any conflict.
Severability and waiver. If a provision is held unenforceable, it is modified to the minimum extent needed to make it enforceable, or severed, and the rest stays in force. Not enforcing a right is not a waiver of it.
Feedback. If you send us suggestions or ideas about the product, we may use them without restriction or obligation to you.
Language. These terms are written in English. If we publish a translation and the versions conflict, the English version governs.
Survival. Sections 5, 6, 9, 10, 11, 12, 13, 17, and 18 survive termination or expiry, along with any other provision that by its nature should.

18. Governing law and disputes

These terms are governed by the laws of [United Arab Emirates — confirm emirate/court], without regard to conflict-of-law rules. You and Resivana submit to the exclusive jurisdiction of the courts of [United Arab Emirates — confirm emirate/court] for any dispute arising out of or relating to these terms or the service.

Before starting proceedings, each of us will try in good faith to resolve the dispute by contacting the other — you at support@resivana.com, us at the account owner's registered email address — and allowing 30 days for a response.

Nothing in this section prevents either of us from seeking urgent injunctive relief from any court of competent jurisdiction to protect confidential information or intellectual property.

19. Contact

Questions about these terms: support@resivana.com.